Refund Policy

We want you to be happy with Eplie. If it's not right for you, this policy explains how to get your money back. It forms part of our Terms of Service.

Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so Paddle handles all payments, cancellations, and refunds. This policy works together with Paddle's Buyer Terms and Paddle's Refund Policy at https://www.paddle.com/legal/refund-policy.

14 day money back guarantee

If you're not satisfied, you can request a full refund within 14 days of your first payment for any Eplie plan, monthly or annual. You don't need to give a reason.

How to request a refund

Go to https://paddle.net and choose "Request refund", or use the link in your Paddle receipt email.
Enter the email you used to pay and follow the steps.

You can also email us at support@eplie.com and we will help you through it.

Approved refunds go back to your original payment method, usually within 14 days of approval. Your bank may take a few extra days to show it.

After a refund

Once a refund is issued, your paid plan ends and your access to paid features stops.

Renewals

You can cancel anytime to stop future charges, and you keep access until the end of the period you've already paid for. Refund requests for renewal payments are reviewed by Paddle under its Refund Policy. If you're in the UK and your annual plan renews, you have 14 days from the renewal date to request a refund.

Your legal rights

Nothing in this policy limits any rights you have under the consumer laws of your country. If local law gives you a stronger right to cancel or get a refund, that right applies.

Refund abuse

Refunds are not available where there is evidence of fraud, refund abuse, or other manipulative behaviour, in line with Paddle's Refund Policy.

Chargebacks

Please contact us or Paddle before raising a dispute with your bank. We can usually sort things out faster. If a chargeback is raised, access to your account may be paused while it is reviewed.

Contact

Email: support@eplie.com